Frequently Asked Questions

 

How Do I Choose the Right Product?
Ordering is simple! Simply find your products, select your decoration and add to the cart. Once you check out you can upload your logo and we will look after the rest. For more detailed instructions view our guide here

How Do I Choose the Right Product?
With over 50,000 items available on our site, you're certain to discover the ideal product for your needs. You can explore various categories or utilize our search feature to streamline your options.

Need assistance? Whether you're working within a specific budget, facing a tight deadline, or simply unsure where to start, send us your requirements! As experts in promotional products, we're eager to help you select the most appropriate items.

I Found a Lower Quote, Can You Match It?
Absolutely. With more than two decades of experience in creating unique and innovative advertising products, we have built a solid reputation for providing high-quality merchandise at competitive prices.

Our commitment to excellence is backed by our membership in the Australasian Promotional Products Association. If you locate an identical product—with the same decoration and delivery options—from a reputable member of the Association at a lower price, we'll strive to match or even beat that price. Alternatively, we can offer you a different promotional product that provides better value for your money.

Can I View a Physical Sample?
We understand the importance of ensuring the quality of your branded products. If you'd like to see and feel a physical sample before making a decision, we offer this service for the quoted price plus shipping. For more information, please refer to our sample policy.

Do You Offer Products Not Listed on Your Website?
Yes, we collaborate with suppliers across Australia and globally. Our website showcases a selection of the innovative products we offer, but we can also source or custom-make items tailored to your needs.

What Is the Minimum Order Quantity?
Minimum order quantities apply to all products, whether blank or customized. In some cases, we can accommodate orders below the MOQ. Please contact our team to discuss alternative options that may be available.

How Long Will It Take to Receive My Order?
Typically, production and artwork approval take about 2-3 weeks, depending on stock availability. We strive to keep our website products in stock and ready for customization. However, unforeseen circumstances like stock shortages may arise. In such cases, we'll offer comparable alternatives that can be delivered on time and within budget.

If you need your order expedited, we'll do our best to meet your deadline or suggest products that can be produced quickly.

Will My Order Arrive on Time?
While we can guarantee a ship date, we cannot control the delivery schedules of third-party couriers. Factors like adverse weather or transportation issues may cause delays beyond our control.

What Graphic File Formats Do You Accept?
Preferred formats include EPS, Illustrator, Corel Draw, or PDF in a vector format, with text converted to outlines. Raster formats like JPEG, GIF, TIFF, and Word documents are typically not usable. Please also inform us of any specific PMS colors you require.

Artwork Checklist:

EPS file of your logo with outlined fonts
Corporate guidelines for your logo (if available)
Your logo’s Pantone (PMS) colors
Any special instructions for how you want your logo printed

Do You Store My Artwork?
Yes, we retain your digital artwork files for easy access when placing repeat orders or ordering different products in the future.

What Decoration Techniques Do You Use?
If you're unsure about how to brand your items, click here to learn about the various decoration methods we offer here

Is There a Setup Fee?
Yes, there is a one-time setup fee to cover the labor and materials required to prepare our machinery for imprinting your design. When you reorder the same item with the same artwork, the setup fee is reduced or waived for certain products.

Will I Receive an Artwork Proof Before Production?
After your order is confirmed, your Expert will create a proof of your artwork. This proof will detail your branding requirements, including size, print area, colors, and placement. It's your responsibility to verify that all details are correct. Once approved, this artwork will be used for the final production.

What Are Your Payment Terms?
For first-time orders, payment is required once your order and artwork are confirmed. We'll provide an invoice that must be paid to prevent any shipping delays.

We offer multiple payment methods for your convenience, including Bank TYransfer, MasterCard, and Visa. 

Can I Establish an Account for Payment Terms?
Yes, we can set up a corporate account if you meet our eligibility requirements.

Can I Modify or Cancel an Existing Order?
We strive to accommodate changes or cancellations, but we cannot guarantee it. Once the order and artwork are confirmed, a minimum fee of $50.00 is applied to cover order entry and preparation. Additionally, you'll be responsible for any costs incurred up to the point of cancellation, such as setup fees, artwork preparation, shipping charges, and restocking fees. All completed work and associated costs will be the customer's responsibility.